At Shoefinity Shop, we stand behind our performance-driven footwear and apparel just like we support your every step. If your purchase doesn’t fit perfectly or meet your expectations, our hassle-free returns process ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unworn condition
  • With all tags attached
  • In the original packaging

Non-Returnable Items

For hygiene reasons, the following products cannot be returned or exchanged:

  • Insoles & Accessories (once opened or used)
  • Slippers (if the hygienic seal is broken)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Shoefinity Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) for return/exchange: [Product Name(s)]
Reason: [Fit/Quality/Other]
Preferred resolution: [Refund/Exchange for Size/Exchange for Product]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Prepaid return shipping label (if applicable)
  • Instructions for your specific return

Step 3: Ship Your Return

Package your item securely with all original packaging and include the completed return form. Attach the provided shipping label and drop off at your nearest DHL/FedEx location.

Step 4: Processing Your Return

Once we receive your return, we’ll inspect it and process within 3-5 business days. You’ll receive email confirmation when complete.

Refund Information

Your refund will be issued to your original payment method within:

  • Credit/Debit Cards: 5-10 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For size exchanges, we’ll ship your new item as soon as we process your return. If the new size isn’t available, we’ll issue a refund or offer store credit.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs duties. We recommend using a trackable shipping method.

Performance Promise

We craft our footwear and apparel to withstand your most demanding adventures. If you experience any manufacturing defects outside our return window, please contact us – we’ll make it right.

For any questions about our returns policy, contact our customer service trail guides at [email protected].