Term and Conditions

Welcome to Shoefinity Shop! These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ or with parental consent. You agree to provide accurate information when creating an account or making purchases.

1.2 Intellectual Property Rights

All content on shoefinityshop.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. Colors may appear differently depending on your monitor settings.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or pricing errors.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing and Taxes

Prices are in USD. International customers may be responsible for customs duties and taxes, which are not included in our prices.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders $50+ via EMS (15-25 business days)

We ship worldwide except to Asia and certain remote regions.

4.3 Delivery Responsibilities

You must:

• Provide a complete, accurate shipping address
• Be available to sign for delivery
• Check local customs regulations

We’re not responsible for delays caused by customs, incorrect addresses, or unforeseen circumstances.

5. Returns and Exchanges

5.1 Return Policy

We accept returns/exchanges within 15 days of delivery. Items must be:

• In original, unworn condition
• With all tags attached
• In original packaging

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened/used insoles & accessories
• Slippers with broken hygienic seals

5.3 Return Process

Contact us at [email protected] to initiate returns. International customers are responsible for return shipping costs.

5.4 Refunds

Refunds are issued to the original payment method within 5-10 business days (credit/debit) or 3-5 days (PayPal). Original shipping fees are non-refundable unless the return is due to our error.

6. User Responsibilities

6.1 Account Security

You’re responsible for maintaining account confidentiality and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

• Use our site for illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with site functionality
• Submit false information

7. Limitations of Liability

Shoefinity Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Errors in product descriptions
• Delivery delays beyond our control
• Products modified or misused after delivery

Our total liability for any claim related to our products or services is limited to the purchase price paid.

8. Governing Law

These Terms shall be governed by the laws of the State of New York, USA, without regard to conflict of law principles.

9. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the modified Terms.

10. Contact Information

Shoefinity Shop
4348 Calico Drive
NEWARK VALLEY, US 13811
Email: [email protected]